If you have any queries or questions please contact us.  We are based in England and our telephone number is 01748 822339.  Our fax number is 01642 785515

If you are dialling from outside England the telephone number is +44 1748 822339.  The fax number is +44 1642 785515.

Our office hours are from 9.00am till 5.00pm Monday to Saturday and we're open 11.00am until 4.00pm on a Sunday.  Of course e-mail and fax are open 24 hours a day - You can e-mail us at enquiries@easternorigins.com  

We've taken steps to make shopping with Eastern Origins as convenient as possible.

First, if you are not 100% satisfied with your purchase, simply return the product to us within 30 days, undamaged, for a full refund (minus the cost of shipping/delivery).

Second, choose the payment method that best suits you.  We accept payment by credit card, cheque or International Money Order.  You can place your order on-line, send it by e-mail, fax it, telephone us or even send it in the mail!

Third, we are committed to protecting your credit card information.  We use a Level 3 Secure Server which means that once encrypted no-one can see your credit card information even if they were able to intercept your e-mail.

And finally, we use a state of the art shopping cart system to simplify the procedure of browsing and selecting products.

So read on and find out how you can enjoy the shopping experience with Eastern Origins on-line.

Step 1. Make Your Gift Selections

The first thing to do is browse our shop for the items you'd like.  As you do you'll see 'BUY' tags like the one shown here.   Once you’ve found the first product you'd like, simply add it to your online shopping basket by clicking on the BUY tag.

We are a British firm and our prices are shown in Great British Pounds.  As a convenience to our overseas customers we've added an exchange rate tool to help calculate the order value in other currencies.  This is updated every few days and gives an accurate estimate of the value of the pound against other currencies.  Don't forget that if you are paying by credit card your credit card company will add an amount for currency conversion.  Typically this is in the region of 2% of the value of the order but you should check with them first if you are unsure.

Just like in a retail store, the shopping basket is a holding place for your items until you are ready to purchase them.   You can view the contents of your basket at any time by clicking on the basket icon on your shopping page shown here.   And, just like a retail store, you can always remove items from your basket and put them back on the shelves.  If you remove items from your basket you must hit the 'Update Basket' button to recalculate the total amounts.

Once you've decided upon your selection and checked your basket, you proceed to the Ordering Stage by clicking "Buy Goods".  This action takes you to our secure server where we need some extra details to complete the order.  You enter your personal information, your name and address so we know where to send the goods.  Once you add a destination country the cost of shipping will automatically be added to your order.  Now you can see how much the goods will cost you.

At this point you must decide upon the payment method.  You can pay online by entering your credit card information and pressing the 'Order Now!' button.  You can print out the form and fax it to us, or you can submit the form without credit card details and call us later with this information.

We appreciate that ordering online the first time can be a little confusing but remember we offer a 30 day money back guarantee so if your purchase does not meet your needs you can return it to us for a full refund (less shipping charges).  If you have any problems or are unsure of any aspects of the ordering process please contact us and we'll help you.

If you submit your order by e-mail, you'll get an immediate acknowledgement in your electronic mailbox to let you know that we've received the order.  If you choose fax or mail we'll either fax back, send an acknowledgment in the mail, telephone you or send an e-mail.  Within 24 hours you'll get an acknowledgement from our sales office that will confirm the order details, notify you of the shipping method and give you a unique order confirmation number.

If the goods are in stock we aim to despatch within 48 hours of receipt of an order.  Please allow a maximum of 28 days for delivery, taking into account delivery time.  As soon as your purchases are despatched we'll send you a shipping confirmation e-mail so that you know the goods are on their way.

The Final Stage.

Sit back, touch and enjoy the quality crafstmanship of the beautiful piece that you have bought.

We're sure it'll give you pleasure for many years to come.